Right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period will expire 14 days after the day you, or a designated third party other than the carrier, received the product in possession.
If you have ordered in one order more goods with different delivery times, the withdrawal period shall expire 14 days after the day you received the final product or part.
The moment when you have agreed upon a regular supply of products, the withdrawal period will expire 14 days after the day you, or a designated third party, have physical possession of the first product.
In case of services, the withdrawal period 14 days will expire after the conclusion of the agreement.
To make use of your right of withdrawal, we ask you to send us an email, possibly including the standard form, via firstname.lastname@example.org. Within 14 days after sending the email, you must return the products.
We ask you to return the product in the original packaging, as much as possible.
Once you have exercised your right of withdrawal, you will receive all payments, including any delivery charges for the next shipment, within fourteen days back. We will pay you back with the same currency with which you have paid, unless another method agreed with us.
Exclusion right of withdrawal
The right of withdrawal is excluded:
- services where performance has begun with the consumer’s consent (for example: we already startet to draw your artwork)
- Products that are made to your specification, such as digital design (for example artworks).